Refund policy

Cleara – 30-Day Refund Policy

At Cleara, we stand behind the quality of our products and want you to feel confident in your purchase. Please read this policy carefully before placing an order.

Refund Eligibility (30-Day Window)

You may request a refund within 30 days of receiving your order. Requests submitted after this period will not be eligible.

To qualify for a refund, at least one of the following conditions must apply:

  • The item arrived damaged or defective
  • The item received is incorrect (not what was ordered)
  • The item did not arrive within a reasonable timeframe

We may require proof to process your claim, such as photos or videos.

No Returns Policy

Cleara does not require returns for refund requests.

Instead, we offer refunds for eligible cases as outlined above. This approach helps reduce costs and allows us to pass savings on to our customers.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Incorrect address provided at checkout
  • Delays caused by shipping carriers or customs (important: this can be risky legally depending on your market)
  • Minor variations in product appearance that do not affect functionality

Refund Process

To request a refund, please contact us at:

Email: clearahq@gmail.com

Include the following:

  • Full name
  • Order number
  • Description of the issue
  • Photo/video evidence (if applicable)

Our team will review your request within 1–3 business days.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the funds to appear.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us at clearahq@gmail.com

Policy Updates

Cleara reserves the right to modify this policy at any time. Updates take effect upon publication on our website.

Final Notes

By placing an order with Cleara, you acknowledge and agree to this refund policy.

We reserve the right to deny refund requests that:

  • Do not meet the conditions above
  • Show signs of misuse or abuse